[Notice] Exchange and Return Information
■ Exchange and Return Policy
Cases where exchanges and returns are possible
- You can request an exchange/return within 7 days from the date you received the product.
However, exchanges/returns are not possible if the packaging has been opened or damaged, leading to a loss of product value.
- If the content of the product or service you received is different from what was displayed or advertised, or if it was performed differently,
you can request within 3 days from the date received, or within 30 days from the date you became aware of the discrepancy.
Cases where exchanges and returns are not possible
- If the product, etc., is lost or damaged due to a cause attributable to the customer.
However, this excludes cases where packaging was damaged to verify the product's contents.
- If the packaging has been opened or damaged, resulting in a loss of product value.
- If the value of the product has significantly decreased due to the customer's use or partial consumption.
- If the value of the product, etc., has significantly decreased over time to an extent that makes resale difficult.
- If the packaging of products that can be duplicated has been damaged.
(For more details, please contact customer service.)
※ If you wish to exchange or return a product due to a change of mind, the customer is responsible for the return shipping costs.
(Includes color exchanges, size exchanges, etc.)
※Exchange/Return Procedure
- Please apply via KakaoTalk @kmall09.
- If you wish to request A/S for a purchased product, please also apply via KakaoTalk @kmall09.
