Refund policy

This return & refund policy applies to purchases from KMALL09 (kmall09.com.au, "we"/"us"). It is read subject to the Australian Consumer Law (ACL), and nothing in this policy excludes, restricts or modifies your rights under the ACL.

1. Your rights under the consumer guarantees (ACL)

Our products come with consumer guarantees under the ACL. If a product has a major failure (unacceptable quality, not as described, or not fit for purpose), you may choose a refund or replacement. For a minor problem we will repair, replace or refund within a reasonable time. Please send your order number and evidence (e.g. photos) to our customer service.

2. When part of your order is out of stock

If one or more items in your order cannot be supplied (e.g. out of stock), we fully refund those items and ship the remaining items. To avoid delays this may be done without contacting you first; we will send a refund confirmation once processed.

Refunds are made promptly to your original payment method.

If a partial refund brings your order below $150, your existing shipping benefit (free local van delivery, or $10 off courier) still applies.

If you would prefer to cancel the whole order, contact us before dispatch and we will cancel it and refund you in full.

3. Change-of-mind returns

The ACL does not require change-of-mind returns, but we offer limited change-of-mind returns on these conditions:

- Request to our customer service within 7 days of delivery
- Unopened, unused and in resalable original condition (including original packaging)
- Return shipping is at your cost; if you use our collection, a $30 round-trip shipping fee is deducted from the refund
- No change-of-mind returns on: food and fresh, refrigerated or frozen goods, opened or used items, items not resalable for health or hygiene reasons, and sale or clearance items

These exclusions do not affect your ACL rights for faulty goods.

4. Refund method and timing

Approved refunds are made to your original payment method, usually within 5-10 business days of approval (timing may vary by your payment provider). Shipping is refunded where goods are faulty or the fault is ours; it is not refunded for change of mind.

5. Contact

For returns and refunds, please contact our customer service (kmall09.com.au).

This policy is governed by the laws of New South Wales, Australia and does not limit your rights under the Australian Consumer Law.