Shipping policy
This is the shipping policy of KMALL09 (kmall09.com.au). It does not limit your rights under the Australian Consumer Law.
1. Delivery methods and areas
Dry (ambient) orders are sent by courier; orders that include chilled or frozen items are delivered by our own vehicles within our designated delivery zones only. Availability is shown at checkout based on your postcode.
2. Shipping fees
Shipping fees depend on the delivery method.
- Local van delivery (orders with chilled or frozen items): free for orders $150 and over; $14.95 below that.
- Courier (dry-only orders): a courier fee always applies; on orders $150 and over, we take $10 off the courier fee.
If a partial refund brings your order below $150, the free shipping / discount above still applies.
3. Dispatch
Orders are generally dispatched in order on business days; local delivery runs on the designated day for each zone. Please see the product and cart notices for estimated arrival and cut-off times.
4. When part of your order is out of stock
If an item is out of stock while we prepare your order, we fully refund that item and ship the rest (this may be done without contacting you first, to avoid delays). To cancel the whole order instead, contact us before dispatch.
5. Receipt and completed delivery
If you are not home, we may leave the parcel at your door with proof of delivery (e.g. a photo). Please collect and store chilled or frozen items immediately. To the extent permitted by law, we are not responsible for loss, theft or deterioration after delivery has been completed (this does not limit your ACL rights). Orders containing alcohol require an adult aged 18 or over with photo ID on receipt; a re-delivery fee may apply if receipt fails.
6. Contact
For shipping queries, please contact our customer service (kmall09.com.au).
Orders containing chilled or frozen items are delivered by KMALL09's own vans within Sydney. See the map below for delivery areas; we'll confirm your delivery schedule separately after you order.
- Shipping fee — Orders with chilled or frozen items (local van delivery) are free over $150 and $14.95 below that. Dry-only orders (courier) always incur a courier fee; on orders over $150 we take $10 off the courier fee.
- Delivery window — Your order arrives between 12–7 pm on the delivery day; we text you a more precise ETA that day.
- If you're not home — We leave your order at the door and take a delivery photo. Responsibility passes to you once delivered — please bring chilled/frozen items inside promptly.
- Orders containing alcohol — Cannot be left unattended. An adult must receive them and show photo ID; if no one is home, a redelivery fee of A$20 applies.
- Redelivery — If delivery fails (absent + items that can't be left unattended), a redelivery fee of A$20 applies.
- Public holidays — No deliveries on NSW public holidays (office & warehouse closed). Delivery days may shift in weeks with a public holiday.
Orders containing chilled or frozen items are delivered only within the areas below. Orders with dry (ambient) items only are shipped Australia-wide by courier.
📍 Check if we deliver to your area
Enter your suburb or 4-digit postcode to see whether we deliver and on which days.
Tap an area on the map to see its name and delivery days. The blue marker is the KMALL09 Lidcombe store.
Monday–Friday
Deliveries go out on weekdays (Mon–Fri), excluding weekends.
Tuesdays & Fridays
Delivered by van on Tuesdays and Fridays only. (Blue = the parts of 2765 we deliver to.)
Dry (ambient) items only
Outside our NSW delivery areas (including other states), chilled/frozen delivery is not available — only dry (ambient) items can be ordered and shipped Australia-wide by courier.
